EASY SUPPORT

Banking at Republic Bank 14

• Can I open a Republic Bank checking account online?
• Where can I find videos to learn how to use Republic Bank products and services?
• What is my routing number?
• Do you have any credit counseling information?
• What are your hours and locations?

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Account Support 27

• How do I find my full account/loan number in Online Banking?
• What is the easiest way to close my account?
• What is the status of my dispute?
• What is a dormant account?
• How do I find my full account/loan number in my mobile app*?

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Overdraft Honor & Account Shield 20

• What does it mean to have Standard Overdraft Honor with Authorization?
• What does it mean to have Standard Overdraft Honor without Authorization?
• Can I choose No Coverage for Standard Overdraft Honor?
• What is Overdraft?
• How can I remove my account(s) from the Standard Overdraft Honor Program?

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Digital Account Opening 13

• Is my online account opening application secure?
• How can I open a Republic Bank Savings account online?
• What account type is right for me?
• What does it take to open an account online at Republic Bank?
• Can I open a joint account online?

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Important Disclosures & Agreements 4

• What are my rights to cancel or resolve a personal international wire error?
• Where can I review the Republic Bank Privacy Policy?
• What are my account rules for my deposit account?
• Online & Mobile Banking End User Agreement

Nest Egg at Republic Bank 14

• What is Nest Egg?
• Video: The Nest Egg Experience
• How do I connect with a Nest Egg advisor?
• What is Republic Bank’s relationship with Nest Egg?
• How do I get started with Nest Egg?

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How to Secure Your Account 7

• What if my online account may be compromised?
• How can I change my username & password in my own account?
• What can I do if I may have identity theft?
• Is the mobile* banking app* secure on my device?
• Can I use my app* while traveling outside of the United States?

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#BanksNeverAskThat 3

• What is #BanksNeverAskThat ?
• How do I know if a call, text, or email might be a trick?
• Quiz: Can you outsmart a scammer?

Pay it Safe with Zelle® 10

• VIDEO: How can I use Zelle® safely?
• VIDEO: Zelle® | How it Works
• VIDEO: Zelle® | Sending Money Safely
• VIDEO: Zelle® | How to Spot a Pay Yourself Scam
• VIDEO: Zelle® | How to Avoid Phishing Scams

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Debit Card Security 28

• How can I travel safely and use my card?
• What steps can I take if my debit/credit card is lost, stolen, or compromised?
• What is a True Name™ Debit Card?
• How can I reset my debit card PIN?
• Can I use Online Banking to request a True Name debit card?

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Fraud Alerts 17

• What are Fraud Alerts?
• What phone number does Republic Bank alerts come from?
• What is the Fraud Alerts phone number or short code?
• How do I respond to Fraud Alerts?
• Is the Fraud Alert service 24 hours, or only in certain windows?

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Card Alerts 2

• Can I turn off my card(s) in my app*?
• What is the card alerts short code or phone number?

Check Deposit Scams 0

Login Assistance 10

• How do I know if I chose a safe username and password?
• How do I unlock & reset my password on my bank app*?
• How can I unlock or reset my Personal Online & Mobile* Banking password?
• How can I access my account if Republic Bank Login Assistance is not working for me?
• How do I unlock & reset my password online?

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Identity Theft 11

• How can I protect my privacy and prevent Identity Theft?
• Where can I find credit bureau contact information?
• How can I stay secure online?
• How can I stay secure on my phone or mobile device?
• How can I monitor my Credit Score safely?

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How to Stop a Payment 6

• How can I stop a check payment?
• Can I stop a payment I made using my account and routing number at Republic Bank?
• Can I stop a Republic Bank Debit Card Transaction?
• Can I stop an Online & Mobile Banking* Bill Pay payment?
• Can I stop an Online & Mobile Banking* External Transfer?

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FDIC Information 10

• What types of Republic Bank products are insured by the FDIC?
• Can I review Deposit Insurance Brochures?
• How does FDIC insurance work?
• How do I know that Republic Bank is safe?
• How do I know that my money is safe?

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Managing My Credit Cards 20

• Where do I find my Credit Card in my account?
• What is the easiest way to pay my Credit Card payment?
• How do I pay my Republic Bank MasterCard credit card?
• How do I report a lost or stolen Credit Card?
• How do I file a Republic Bank Credit Card dispute?

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Getting Started 10

• How do I enroll for Personal Online & Mobile Banking*?
• VIDEO: What is Easy Support?
• My registration is pending for review. When can I log in?
• What services are offered in online banking?
• How do I get the Republic Bank Mobile Banking app?

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General Questions 12

• How do I enable my phone to receive texts for verification?
• Can I have online banking if I do not have a social security number?
• Can I order checks online?
• How do I change my email in my Personal Online & Mobile Banking?
• Can my child have online banking?

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App Updates 8

• How do I download the Republic Bank mobile app in my iOS App Store?
• What operating system version does the Republic Bank Mobile app* support?
• How do I know if I am on the most up to date app version?
• How do I turn on automatic updates for the Republic Bank app on Android?
• How do I turn on automatic updates for the Republic Bank app on my iPhone or iPad?

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Account Alerts & Text Message Banking 23

• How do I sign up for Account Alerts & Notifications?
• How do I sign up for Account Push Notifications?
• What does an SMS Text Account Alert look like in my text messages?
• How secure is Text Message Banking?
• Will I be charged for Text Message Banking?

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Account & Card Management Forms 3

• Account & Card Management Forms
• How can I update my contact information when recent changes were made to my account?
• How can I delete my Online & Mobile Banking* account?

Account Customization 8

• How can I customize My Accounts display preferences?
• How can I Favorite my accounts in online banking?
• How can I Favorite My Accounts in the app?
• Where are my external accounts coming from on my Accounts display when I first log in?
• How can I hide, show, rename, or reorder my accounts in online banking?

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Bill Pay 33

• How can I cancel a Bill Pay payment online?
• How do I pay a bill using online Bill Pay?
• Why can't I edit my payee address?
• How do I set up automatic payments in online Bill Pay?
• What is the delivery time for a check using Bill Pay?

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Browser Support 13

• What does it mean to clear my cookies, history, site data, & cache?
• Should I let my browser remember my password?
• Google Chrome: Recommended Browser Settings
• Google Chrome: Clearing Cache & Cookies
• Google Chrome: Save or Forget Passwords

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Card Alerts & Controls 17

• Where do I find the Card Alerts & Controls feature?
• VIDEO: How do I secure my Republic Bank credit or debit card in Card Alerts & Controls?
• What is Card Alerts & Controls*?
• How do I sign up for Card Alerts & Controls?
• How do I set a blocked Spend Limit and create an alert?

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Credit Score, powered by SavvyMoney® 24

• Where can I access my credit score online or in the app?
• How do I enroll in Republic Bank Credit Score, powered by SavvyMoney?
• How soon after enrollment in Credit Score* will I have access to my credit score?
• How can Republic Bank Credit Score* help me?
• Is Republic Bank Credit Score* free?

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Dispute a Transaction 33

• Where can I dispute a transaction in my Online & Mobile Banking account?
• What do I need to dispute a transaction online or in the mobile banking app?
• How do I dispute a debit card transaction online?
• How do I file a dispute for a transaction that is processed using my account and routing number at Republic Bank online?
• How can I dispute a transaction in the mobile banking app?

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External Transfers 29

• VIDEO: Connecting External Accounts
• VIDEO: How to Move Money using External Transfers
• How do I add and verify an account in External Transfers using instant verification in the app?
• How do I add and verify an account using bank deposits in External Transfers in the app?
• How do I add and verify an account using bank deposits in External Transfers in my online banking?

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Mobile Deposit 25

• How do I deposit checks using the Republic Bank Mobile app*?
• Do I need to sign my Mobile Deposit*?
• What type of light and surface do I need for Mobile Deposit*?
• Can I deposit a folded, ripped, or torn check?
• Do I need all sides and corners in the check image?

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Money Management 11

• VIDEO: What is Money Management?
• VIDEO: How do I add an account to Money Management?
• VIDEO: How do I view my transactions in Money Management?
• VIDEO: How do I view my spending by category?
• VIDEO: How do I set up budgets and track my spending habits?

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Pay Loan with External Funds 11

• How can I add an external account to my loan pay tool?
• How can I access the mobile loan payment tool to pay with an outside account?
• How do I access the online loan payment tool to pay with my outside account?
• How do I make payments in Pay Loan with External Funds?
• How do I set up a recurring payment rule to my Republic Bank loan from an external account in my app*?

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Personal Login Help 2

• How do I get my username?
• What can I do if my code is not coming to my phone?

Purchase Rewards 46

• What is Purchase Rewards?
• How does Purchase Rewards work?
• Can I use any of my Republic Bank cards to earn rewards?
• How do I activate offers in Purchase Rewards?
• How do I search for offers in Purchase Rewards?

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Send Money with Zelle® 25

• What is Send Money with Zelle®?
• How do I sign up for Zelle® at Republic Bank?
• How do I find Zelle in the app?
• How can I change my mobile number/email address linked to another banks Zelle account?
• What types of payments can I make with Zelle?

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Statements & Documents 6

• What is Statements & Documents?
• Where can I find my statement in my mobile app?
• Can I receive electronic and paper statements at the same time?
• How far back can I view my statements in my account?
• How do I change my delivery preferences in Statements & Documents?

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Updates for You 6

• What is Updates for You?
• Where do I find Updates for You?
• Am I automatically enrolled in Updates for You?
• How do I delete Updates for You notifications?
• How can I manage push notifications connected to the Updates for You feature?

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General Lending 1

• How can I apply for a loan at Republic Bank?

Mortgage Assistance & Repayment Options 2

• What can I do if I am having difficulty paying my Republic Bank mortgage payments?
• What are the most common mortgage assistance options I may qualify for?

Loan Payments 6

• How soon will a late charge be assessed to my loan when my payment is late?
• I want to pay my Revolving/Home Equity Line of Credit down to a zero balance but would like to leave it open for future use. What do I need to do?
• Is the “Pay to Zero” amount the same as my principal balance?
• What do I do if I can't make my loan payment?
• What is the best way to pay my Republic Bank loan?

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Loan Payoff 6

• Can I request a payoff quote in the Republic Bank Mobile app*?
• I am ready to payoff my loan. Do I need to request a payoff quote?
• What happens to the funds in the escrow account after my loan is paid off?
• Once I order a payoff quote, do I need to continue making the regular monthly payments?
• Can I payoff my loan with an on-line payment?

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Escrow 26

• Where do I send my property tax bill?
• What is the mortgagee clause?
• I received a letter requesting proof of insurance (force place).
• Do I have to pay my escrow shortage?
• Why did my payment still go up even though I paid my escrow shortage?

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Homeowner Insurance 6

• What's homeowner's insurance?
• Why does Republic Bank Home Mortgage require at least 100% repair or replacement cost coverage?
• What if I don't have enough coverage?
• How can I prove that I have adequate insurance?
• How do I pay my homeowners insurance premiums?

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Mortgage Insurance 6

• What's mortgage insurance premium (MIP) and private mortgage insurance (PMI)?
• How do I pay for MIP or PMI?
• How do I know if I have MIP or PMI?
• When can my MIP be removed?
• When can my PMI be removed?

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Flood Insurance 11

• What's flood insurance?
• Who determines if my house is in a Special Flood Hazard Area?
• Can I purchase flood insurance even if it's not required for me?
• What are the coverage requirements for flood insurance?
• What do I have to send you to prove I have adequate insurance?

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Lender-Placed Insurance 6

• What's lender-placed insurance?
• What's the difference between lender-placed insurance and insurance I purchase myself?
• Will Republic Bank purchase lender-placed insurance without my knowledge?
• How will I be billed for lender-placed insurance?
• Can I cancel lender-placed insurance?

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Aircraft Lending 14

• How do I apply for an aircraft loan?
• Why should I use Republic Bank & Trust for my aircraft lending needs?
• Can I be pre-approved prior to making an offer on an aircraft?
• How much are the closing cost for an aircraft loan?
• Do I need my complete Tax Return to apply for an aircraft loan?

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Business Online Banking 15

• How do I add an authorized user or a new account to my current Business Online Banking setup?
• Can I share my login credentials?
• How often do I have to change my password and what are the password requirements for Business Online Banking?
• What online browsers are supported?
• How can I add accounts or users to my Business Online Banking account?

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eZBusiness Quick Tips 1

• How do I download a statement in my business online banking account?