EASY SUPPORT

How to Secure Your Account 7

• What if my online account may be compromised?
• How can I change my username & password in my own account?
• What can I do if I may have identity theft?
• Is the mobile* banking app* secure on my device?
• Can I use my app* while traveling outside of the United States?

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#BanksNeverAskThat 3

• What is #BanksNeverAskThat ?
• How do I know if a call, text, or email might be a trick?
• Quiz: Can you outsmart a scammer?

Pay it Safe with Zelle® 10

• VIDEO: How can I use Zelle® safely?
• VIDEO: Zelle® | How it Works
• VIDEO: Zelle® | Sending Money Safely
• VIDEO: Zelle® | How to Spot a Pay Yourself Scam
• VIDEO: Zelle® | How to Avoid Phishing Scams

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Debit Card Security 28

• How can I travel safely and use my card?
• What steps can I take if my debit/credit card is lost, stolen, or compromised?
• What is a True Name™ Debit Card?
• How can I reset my debit card PIN?
• Can I use Online Banking to request a True Name debit card?

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Fraud Alerts 17

• What are Fraud Alerts?
• What phone number does Republic Bank alerts come from?
• What is the Fraud Alerts phone number or short code?
• How do I respond to Fraud Alerts?
• Is the Fraud Alert service 24 hours, or only in certain windows?

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Card Alerts 2

• Can I turn off my card(s) in my app*?
• What is the card alerts short code or phone number?

Login Assistance 10

• How do I know if I chose a safe username and password?
• How do I unlock & reset my password on my bank app*?
• How can I unlock or reset my Personal Online & Mobile* Banking password?
• How can I access my account if Republic Bank Login Assistance is not working for me?
• How do I unlock & reset my password online?

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Identity Theft 11

• How can I protect my privacy and prevent Identity Theft?
• Where can I find credit bureau contact information?
• How can I stay secure online?
• How can I stay secure on my phone or mobile device?
• How can I monitor my Credit Score safely?

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How to Stop a Payment 6

• How can I stop a check payment?
• Can I stop a payment I made using my account and routing number at Republic Bank?
• Can I stop a Republic Bank Debit Card Transaction?
• Can I stop an Online & Mobile Banking* Bill Pay payment?
• Can I stop an Online & Mobile Banking* External Transfer?

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FDIC Information 10

• What types of Republic Bank products are insured by the FDIC?
• Can I review Deposit Insurance Brochures?
• How does FDIC insurance work?
• How do I know that Republic Bank is safe?
• How do I know that my money is safe?

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