You can dispute a debit card transaction in desktop online banking by visiting More Services on the blue navigation menu. If you are on a mobile device, you can view the Republic Bank Mobile app debit card dispute experience by clicking here.
To begin your dispute, select "Self-Service Center" under the More Services tab, then select "Dispute a Transaction" on the Republic Bank Service Center landing page.
Before you get started, be sure to review the “Before You Get Started” tips for a successful dispute experience. These tips are available on Step 1 of the “Dispute a Transaction” form.
STEP 1: ADD ACCOUNT
Select the account of the transaction you wish to dispute. The account you select will highlight and you can then select “Continue” to proceed to select the transaction(s).
STEP 2: SELECT TRANSACTION
Select the calendar icon to search for posted transaction(s) you wish to dispute. You can search for transactions as old as 6 months.
Select the + to add a debit card transaction to your dispute in your Posted Transactions list. If you need to dispute more than one transaction, you can add more transactions later in the dispute process. Once you select a transaction you are ready to enter your dispute details in step 3.
STEP 3: ENTER DISPUTE DETAILS
On the dispute details screen, you will see your selected account, the disputed transaction, and why you would like to dispute the transaction you selected.
In the drop-down menu, select the reason for your dispute.
If you did not authorize this transaction, you will be presented with a green error message and your debit card will be closed upon submitting your dispute to prevent further fraud, and a new card will be issued to you.
Once you acknowledge your debit card will be closed, you will be asked if your card was lost or stolen.
If your transaction did not process correctly for reasons such as duplicate, wrong amount, wrong bill date, etc., you will fill in further details which best describe the problem with the transactions you have selected.
STEP 4: REVIEW AND SUMMARIZE
Review your disputed transaction(s) and the details you entered. Add more transactions if you wish to dispute those by selecting the plus +Add Transaction option on the bottom. Select Continue to summarize and add supporting documentation to your dispute.
Select Submit Dispute.
STEP 5: CONFIRMATION
You will receive a case number with a successful file of your dispute. Keep this case number for your records.
You can print this page for your records by printing from your browser settings in the top right corner or screenshot the confirmation number if you are on a mobile device.
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