Yes, the easiest way to file a dispute for Point of Sale/Non-ATM debit card transactions is in your Personal Online & Mobile Banking account. You can file a debit card dispute for transactions with processing errors or are unauthorized in 5 minutes or less by visiting “Dispute a Transaction” in the "Self-Service Center" - just tap Services in your Online & Mobile Banking menu.
NOTE: The below information is for Point of Sale and Non-ATM Debit Card disputes. For ATM disputes, click here. For ACH disputes, click here.
| DISPUTE SUPPORT CONTACTS | DISPUTE SUPPORT HOURS |
|---|---|
| Republic Bank Contact Center 888-584-3600 | 7AM - 7PM EST Monday - Friday, 8:30AM - 5PM EST Saturday - Sunday, excluding holidays |
| Republic Bank Dispute Management Hotline 866-212-5590 | 7AM - 7PM EST Monday - Friday, 8:30AM - 5PM EST Saturday - Sunday, excluding holidays |
| Republic Bank Live Chat Assistance via RepublicBank.com or the app* | 8AM - 5PM EST Monday - Friday, excluding holidays |
Point of Sale & Non-ATM Debit Card Hassle-Free Dipsute Tips:
- If your transaction(s) is in a pending status, you will need to contact us once the transaction(s) posts to your account with a date on the left side of the description.
- If you believe your Republic Bank Debit Card has been compromised and unauthorized transaction(s) are in your account history, it is your responsibility to contact us immediately and report your card to prevent further unauthorized transactions and determine your dispute needs.
- If you contact us after customer service hours to file a dispute, MasterCard will answer your call during those hours and will direct you to contact Republic Bank during customer service hours to file your dispute. MasterCard cannot file a dispute for unauthorized transaction(s) on your account or place an order for a new debit card. MasterCard can ONLY close your lost, stolen, or otherwise compromised card.
- If you have a joint account holder, please discuss with them the transaction(s) you are concerned about. If you do not resolve your concern of the transaction(s), contact us to file a dispute.
- When you contact us to file your dispute, please have the date(s), amount(s), and description(s) of the items you are disputing ready for the representative.
Point of Sale & Non-ATM Debit Card Dispute Timeline
We have 10 business days to either resolve the dispute or provide provisional credit to you from the date you have notified us. If we provide provisional credit, we have 90 days to investigate the dispute. Once the investigation is complete, we will notify you by mail within 3 business days.
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