If you know your card is lost, stolen, and/or compromised, please follow the 3 steps below.
1. Report your lost or stolen card immediately
- To report a lost or stolen Republic Bank ATM or Debit Card, please immediately call 1-888-540-5363. Customer Service Representatives are available to assist you with closing your card 24/7.
- To report a lost or stolen Republic Bank Credit Card, please immediately call 1-866-292-0856. Customer Service Representatives are available to assist you with closing your card 24/7.
2. Order a new debit card
- You can order a new debit card by contacting a Republic Bank Contact Center Representative during business hours. If you are calling after hours, you have the option to use our online Request a Debit Card form, available with delivery options to choose from. You can request a debit card 24/7 using the Request a Debit Card form or wait to have a new card issued to you during the dispute process.
- Log into your Online Banking account, visit More Services in the menu, and then select “Request a Debit Card” to place a new debit card order or click here to access the form (please note you will need your Personal Online & Mobile Banking* username and password to access this form in your account).
3. Dispute your fraudulent debit card transactions online or using the app*
- Once your transactions are posted to your account, visit “Dispute Transactions” digital form in the Online & Mobile* Banking Self-Service Center through the Services tab and submit your dispute case. We will close your card and issue a new card to arrive at the address on file in 3-5 business days if you have not already ordered the card using the “Request a Debit Card” form.
*Message and data rates may apply from your wireless carrier.