Please try the following:
1. Check your spam or junk folder and any tabs in your inbox to see if your confirmation email was inadvertently sent to one of those folders.
2. Log into your Rewards Account, go to your Earn summary page, and click on the itinerary ID for the respective hotel booking.
- You'll see your hotel booking information including your cash back and cash back date information.
- You'll also have the ability to resend your hotel booking confirmation email to the email address you provided at purchase or to a totally different email.
3. If you can’t find your email, please call our Hotel Booking Support at 800-254-7780.
Note: When booking your hotel room, always verify the email address you entered during the purchase process. This is the email address we will send your confirmation email to.
Can't find what you're looking for? Contact us.