You can dispute an ACH transaction within the online banking experience by hovering over More Services then selecting "Self-Service Center". You can also file a dispute for ACH transactions in the Republic Bank Mobile App by visiting the Services menu. If you are on a mobile device, we recommend filing a dispute in the app experience and follow the instructions below.
To begin your dispute, select “Self-Service Center" under More Services, then select "Dispute a Transaction" on the Republic Bank Self-Service Center landing page.
Before you get started, be sure to review the “Before You Get Started” tips for a successful dispute experience.
For ACH transactions, you can only dispute one (1) ACH transaction at a time due to the uniqueness of ACH transaction types. If you have more than one ACH transaction to dispute, you will need to submit separate dispute cases for each ACH transaction you need to dispute.
STEP 1: SELECT ACCOUNT
To begin, select the account applicable to the transaction you wish to dispute. The account you select will highlight and you can then select “Continue” to proceed to select the transaction(s).
STEP 2: ADD TRANSACTION
Select the calendar icon 
to search for posted ACH transaction(s) you wish to dispute. You can search for transactions as old as 6 months.
Select the + to add a debit card transaction to your dispute in your Posted Transactions list. If you need to dispute more than one transaction, you can add more transactions later in the dispute process. Once you select a transaction you are ready to enter your dispute details in Step 3.
STEP 3: ENTER DISPUTE DETAILS
In the drop-down menu, select your reason for this dispute.
- If you need to select “I did not authorize and have never authorized this company for ACH transactions,” you will need to acknowledge that your account associated with the unauthorized transaction will be moved to ‘credits only’ status to protect your account and prevent further fraud. Simply check the box: “I understand my account will be placed in a credits-only status” to continue with the details of your dispute.
- If you need to select “I authorized this company on a prior date but have since revoked authorization,” you will need to select more detail to investigate the problem with the ACH transaction before you continue.
You may need to enter a date or amount depending on the issue that needs investigation.
STEP 4: REVIEW AND SUMMARIZE
Review your ACH dispute details and select “Continue” to summarize your case in 250 characters or less and upload any supporting documents to help us investigate your case.
After summarizing your case and uploading any supporting documentation, you can now submit your dispute. Select “Submit Dispute” to receive confirmation that your dispute is filed.
STEP 5: CONFIRMATION
You will receive a case number with a successful file of your dispute along with your case timeline of when you should expect your case to be resolved. Keep this case number for your records.
You can print this page for your records by printing from your browser settings in the top right corner or screenshot the confirmation number if you are on a mobile device.
