Republic Bank is partnered with FIS Bill Pay to assist you with payment research, should a payment not arrive appropriately. If the bill payment has not arrived at the payee by the 5th business day from the deliver by date, we can place a ticket with FIS Bill Pay to research your payment and provide a resolution within 3-5 business days.


While FIS Bill Pay will complete the research for you, in some cases, payees will require you on the line to verify your identity, so that FIS Bill Pay can resolve your payment issue.


To research your Bill Pay payment, please provide the following details provided on your bill in a +New Message through Easy Support.

  1. Payee Name
  2. Payee account number
  3. Payee billing address
  4. Payment due date
  5. Payee phone number
  6. Your contact number 


You may also contact us at 888-584-3600, or through Live Chat to place a ticket for your Bill Pay payment during business hours.


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