When scheduling payments, please make sure you have the appropriate funds in your account several days prior to your payment's due date. Below is an explanation of what will occur if funds are not available in your account when the debit attempt is made.
- For Electronic Payments
If funds are not available in your account when an attempt to make the debit is made, your bill payment account will be blocked and you will be notified via email.
In an effort to unblock your account, a second attempt to debit the account will be made. If the second debit attempt is successful, your account will be unblocked within three (3) business days.
If the second attempt fails, a third attempt to debit the funds from your account will be made. If the third attempt is successful, your account will be unblocked within three (3) business days. If the third attempt is unsuccessful, you will be contacted to resolve the issue.
During the period of time your account is blocked, none of your scheduled payments will be processed. Also, you will not be able to schedule any new payments or set up any automatic payment rules during this period. Once your account becomes unblocked, your scheduled payments will resume. You will need, however, to reschedule any payments that were canceled while your account was blocked.
- For Check Payments
If funds are not available when the check is presented, you will be responsible for any Non-Sufficient Fund (NSF) charges to your account and potentially to your payee. Since the payee will not have received valid payment, you will also need to issue another payment to the payee.