You can dispute a person-to-person transaction within online banking experience by hovering over the More Services menu, then select "Self-Service Center". You can also file a dispute for person-to-person transactions in the Republic Bank Mobile App by visiting the Services menu. If you are on a mobile device, we recommend filing a dispute in the app experience and follow the instructions below.
To begin your dispute, select "Self-Service Center" under More Services, then select "Dispute a Transaction" on the Republic Bank Self-Service Center landing page.
Before you get started, be sure to review the “Before You Get Started” tips for a successful dispute experience.
STEP ONE: ADD ACCOUNT
To begin, select the account applicable to the transaction you wish to dispute. The account you select will highlight and you can then select “Continue” to proceed to select the transaction(s).
STEP 2: ADD TRANSACTION
Select the calendar icon 
to search for posted person-to-person transaction(s) you wish to dispute. You can search for transactions as old as 6 months.
Select the + to add a person-to-person transaction to your dispute in your “Posted Transactions” list. If you need to dispute more than one transaction, you can add more transactions later in the dispute process. Once you select a transaction you are ready to enter your dispute details in Step 3.
STEP 3: ENTER DISPUTE DETAILS
- If you need to select “I did not authorize this transaction,” you will need to acknowledge that your online account will be moved to a temporary hold status to prevent further fraudulent transfers by checking the box: “I understand that by filing this dispute, my Republic Bank online banking account will be placed on hold to prevent further fraud.”
You will also need to answer if you have filed a police report for the transaction you are disputing in this case.
- If you need to select “My transaction did not process correctly (i.e., Duplicate, wrong amount, wrong account etc.),” you will need to enter further details such as correct amount, account number, or select the duplicated transaction for further investigation.
STEP 4: REVIEW AND SUMMARIZE
Review your disputed transaction(s) and the details you entered. Add more transactions if you wish to dispute those by selecting the plus “+Add Transaction” option on the bottom. Select “Continue” to summarize and add supporting documentation to your dispute.
Select “Submit Dispute”.
STEP 5: CONFIRMATION
You will receive a case number with a successful file of your dispute along with your case timeline of when you should expect your case to be resolved. Keep this case number for your records.
You can print this page for your records by printing from your browser settings in the top right corner or screenshot the confirmation number if you are on a mobile device.
